PHONE BANK - "Vote NYC"

The Board of Elections operates an attended Phone Bank supporting up to 80 simultaneous users during office hours (Mon-Fri 9am-5pm) with a multi-lingual staff of English, Chinese Mandarin/Cantonese, Korean and Spanish speaking operators.

           Toll Free: 1.866.VOTE-NYC (1.866.868.3692)
           Outside of New York City: 1.212.VOTE-NYC
           TDD: 1.212.487.5496


Callers using the Phone Bank can obtain information on:
  • Poll site
    • Location of his/her poll site
    • Handicap accessiblity
    • Candidates list
    • Check if an interpreter is available at that poll site.
  • Registration deadlines
  • Voter status
  • Names & addresses of elected officials
  • Election data
  • Candidate & ballot information
  • Voting machine write-in instructions
  • Campaign Finance Board Voter Guides

Interactive Voice Response System (IVR)

In 2000 the Board, through its MIS Department, initiated a state of the art Interactive Voice Response system. The use of the IVR freed up our staff to assist other callers. It also enabled callers after office hours to still receive the services or information that was needed.

The public now has access to our Phone Bank number

          24 hours a day, 7 days a week.

This IVR system enabled the Phone Bank to:
  • Feature multi-language recordings in:
    • English
    • Spanish
    • Chinese (Cantonese)
    • Korean
  • Allow callers to request forms or flyers to be delivered direct via fax
  • Voice recorder for callers to:
    • Request voter registration forms and absentee ballot applications
    • Other special requests
    • Calls received after business hours will be returned by an operator on the following business day.

Telecommunications Device for the Deaf (TDD)

A Telecommunications Device for the Deaf is also available in the Phone Bank to answer inquiries of voters with a hearing impairment who have access to a TDD.

           The TDD Service Number is 1.212.487.5496


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